Webzi
Terms & Conditions
By commissioning Webzi, you agree to these terms. Your project quote or contract confirms the final scope and payment plan.
Our services
We provide tailored website design and development. A project may include pages, contact forms, policy pages, mobile optimisation, booking systems, admin tools and agreed integrations. Any work outside the agreed scope is quoted and approved before it begins.
Deposits
A non-refundable deposit is required before work begins. A project is scheduled once the deposit is received. Projects are accepted on a first-paid, first-scheduled basis, so delays in payment may affect the start date.
Payment plans
For projects over £600, the final agreed build price may be split into three instalments. The payment plan is confirmed before work begins. If a scheduled payment is missed, work may be paused until payment is received.
Project timeline
Most projects take around 3–4 weeks from receiving the deposit and all required content, images and information. Delivery dates are estimates and can change with project complexity or delayed feedback.
Client responsibilities
Clients must provide accurate content, respond to feedback requests promptly and review work within a reasonable timeframe. Delays in communication may affect delivery.
Revisions
Reasonable revisions are included so the website reflects the agreed direction. Extensive changes, redesigns or work outside the agreed scope may need a new quote before work continues.
Cancellation
You can cancel in writing at any time. Deposits and payments for completed work are non-refundable. Work completed up to cancellation may still be invoiced.
Portfolio rights
Unless agreed otherwise in writing, Webzi may display completed projects in its portfolio, website and social media.
Limitation of liability
Webzi is not responsible for third-party hosting, domains, internet outages, third-party software updates or loss caused by website downtime. Our liability is limited to the amount paid for the relevant services.
Invoices & payment
Once a quotation is accepted, you receive an invoice or contract covering the agreed services, price, payment schedule and optional extras. The website will not be transferred or launched until payment is received, unless agreed otherwise in writing.
Website maintenance
Every live website is subject to a monthly maintenance subscription. The fee depends on the website, its features and complexity, and covers the agreed level of hosting, upkeep and support.
What maintenance includes
Your agreed care plan can cover secure hosting, routine maintenance, software and security updates, performance checks, troubleshooting and unlimited minor content or design changes. Examples include updating text, images, contact details, pricing, services, products and existing sections. Larger features, restructuring or a redesign require a separate quote.
Missed maintenance payments
If a maintenance payment is overdue, support, updates and hosting-related services may be paused until the balance is settled. Continued non-payment may end the maintenance agreement. A new agreement or additional fees may be needed to restart support and bring the website up to date.
Active client support
Priority ongoing support is reserved for active maintenance clients. If a care plan is cancelled or payments are not up to date, ongoing support, general update requests and technical assistance may no longer be available.
For a project-specific question, email webzisites@gmail.com before accepting your quote.